Pronto General Insurance Agency's Insured Web Paperless Document's Terms and Conditions
Please read the following Terms and Conditions carefully. By electing to enroll in our Paperless Documents Option, you agree to be bound by them. If you do not agree with any of these terms and conditions, you may not enroll in the Paperless Documents option.
We reserve the right to modify these Terms and Conditions at any time. Continued participation in the Paperless Documents Option will constitute your acceptance of any revisions to the Terms and Conditions. Please check the Terms and Conditions on the Paperless Preferences page of our Web site regularly.
What is this Service?
Paperless Documents provides you the policy holder with an e-mail notification service that will notify you of your policy documents rather than the insurance company mailing them to you via USPS. You will receive an e-mail when your insurance policy is updated, billing notification and when urgent policy action is required. Unless explicitly stated otherwise, any new features that augment or enhance the current service shall be subject to this disclosure updates.
Will it cost me a monthly fee to sign up for Paperless Documents?
No. Paperless Documents is a service offered free of charge
to all Pronto General Insurance Agency policy holders.
What are the hardware and software requirements?
Hardware Requirements: You will need access to the Internet and a
valid e-mail account.
To the extent of receiving the e-mail notification and your access to our site via the
link provided in the e-mail to review the document(s) through a mobile or wireless device, a subscribed and
chargeable hot spot, the carrier's standard charges, data rates, and other fees that may apply as a result of the
access are your responsibility and not ours.
Software Requirements: You will need Adobe Acrobat Reader
version 4.0 or greater to view Paperless documents.
Note: Our web pages are designed for, and verified with,
Microsoft Internet Explorer 6.x, Microsoft Internet Explorer 7.x, and Microsoft Internet Explorer 8.x. Other browsers
will also work with our site.
Should we make changes to the hardware or software requirements for the Paperless
Documents Option such that you may no longer be capable of accessing or retaining your electronic insurance documents,
we will inform you of the revised hardware and software requirements. You will then need to review the new requirements
and indicate your consent to continue participating in the Paperless Documents Option according to the new requirements.
What are my responsibilities?
Once you enroll in the Paperless Documents Option, it is your responsibility
to inform us of any changes to your e-mail address. It is also your responsibility to keep your e-mail address current
and your e-mail account active as it is your responsibility to ensure that your e-mail account is always capable of
receiving new e-mails. To do this, ensure that your e-mail account has sufficient space for new e-mails and that your
e-mail server or host provider and spam-blocking software do not block our e-mails. This includes ensuring that our
e-mails are not ending up in your junk or SPAM folder or are deleted due to an e-mail rule you have established. We are not
responsible for problems arising from e-mails sent to an inactive or out-of-date e-mail address.
In the event you do not receive billing notification, it is your responsibility to log into our site and check the Home
page notification regarding your insurance invoice and account balance(s).
It is still your responsibility to inform us of any changes to your postal
address. Your enrollment in the Paperless Documents Option does not absolve us of our legal obligation to send some
documents by U.S. mail. And it does not absolve you of your obligation to notify us when there is a change to your
postal and or garaging address.
What e-mail address will my notifications be sent from?
Your notifications will come from service@prontodocuments.com Please add
service@prontodocuments.com to your list of safe e-mail contacts to ensure these messages go to your inbox and do not
get routed to your junk or SPAM mail folder.
What happens if an e-mail is returned as undeliverable?
If an e-mail is returned to us as undeliverable, we will send you a paper
version of the relevant document. We will attempt to contact you via phone to verify your e-mail address. If we are unable
to verify the e-mail address we have within a 24 hour period we will un-enroll you from the Paperless Documents option.
You can re-enroll in the Paperless Documents Option by providing a corrected, valid e-mail address and completing the enrollment process again.
Which documents will I receive electronically?
You will receive all documents and bills electronically except the
documents legally required to be sent by mail. There may be some documents that we cannot deliver electronically due
to legal and technological constraints in your state. These documents will be delivered to you via USPS to your postal
address.
By accepting or otherwise using the Paperless Documents service, you agree
that any and all notices, disclosures and communications regarding your insurance policy between you and Pronto General Insurance Agency,
including these Terms and Conditions, may be made electronically, including by Pronto General Insurance Agency posting to the
Insured Web website in accordance with applicable law. Any electronic notice, disclosure or communication Pronto General Insurance Agency
makes will be considered made when transmitted by the Paperless Documents service.
How do I access my documents?
You will receive an email notifying you that documents and/or bills are ready
to be viewed. All you have to do is click on the link and you will see the document(s).
Please Note: Since our web pages are designed for, and verified with, Microsoft
Internet Explorer 6.x, Microsoft Internet Explorer 7.x, and Microsoft Internet Explorer 8.x. you should understand that
if you access your e-mail via a medium like a mobile phone which uses a browser other than Microsoft Internet Explorer
may or may not work.
Are there any practices regarding use and storage that I need to be aware of?
You acknowledge that Pronto General Insurance Agency has established practices and can limit concerning use of the Paperless
Document service, including the maximum period of time that the related data or other content will be retained by
Pronto General Insurance Agency based on the status of your insurance policy. You agree that should your policy be in a cancelled or expired
status you will not be able to view any documents from the site or the Paperless Document service other than saved e-mails
that you possess. You further acknowledge that Pronto General Insurance Agency reserves the right to change these practices and
at any time, in its sole discretion, with or without notice.
How can I un-enroll from the Paperless Documents Option?
You may unsubscribe from the Paperless Documents Option at any time. Upon
the confirmed action to unsubscribe from the Paperless Documents Option, all insurance documents from the time of your
action to unsubscribe going forward will be mailed to your postal address via USPS (please allow up to 24 hours to
process your un-enrollment). You may unsubscribe by doing any of the following:
- Log into our Web site, go to your 'Profile' information and click the link 'Unsubscribe To Paperless Documents'.
- Calling our Customer Service Department at 800.949.3274.
How can I request reprints of my documents to be sent via USPS?
If you are unable to view or print your document(s) from our Web site, you
may request paper copies of your documents, free of charge, at any time. The paper copy will be mailed to your postal
address via USPS. You may request a paper copy of a document by:
Be advised that requesting a paper copy of a previously e-mailed document
does not change any dates associated with the original document.
What Else Should I know?
EXCLUSIONS OF WARRANTIES. TO THE EXTENT PERMITTED BY LAW, THIS SERVICE IS
PROVIDED "AS IS", "WITH ALL FAULTS", AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMIT, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE
EXPRESSLY DISCLAIMED. I ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE SERVICE. PRONTO GENERAL INSURANCE AGENCY DOES NOT WARRANT
THAT THE INFORMATION, PROCESSES, OR SERVICES WILL BE UNINTERRUPTED, ACCURATE, COMPLETE, USEFUL, FUNCTIONAL, BUG- OR
ERROR-FREE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, THE RELEVANT PORTIONS
OF THE ABOVE EXCLUSION MAY NOT APPLY TO ME.
Questions and Disputes
In case of questions regarding your Paperless Document transactions,
contact Pronto General Insurance Agency by email pcga.service@prontoinsurance.com or by calling
Customer Service at 800.949.3274, Monday through Friday 8:00AM to 6:00PM PST (excluding holidays) and Saturday 9:00 AM
to 2:00 PM PST.
These Terms and Conditions do not supersede, modify or in any way mitigate
your obligation to be bound by and comply with Pronto General Insurance Agency Terms of Use and Privacy and Security conditions.
YOUR AGREEMENT TO SUBSCRIBE TO PAPERLESS DOCUMENTS CONFIRMS THAT YOU HAVE
READ AND UNDERSTAND THE FOREGOING AGREEMENT AND AGREE TO BE BOUND BY ALL ITS TERMS AND CONDITIONS.